Privacy Policy

Last Updated: March 30, 2026

United States Mineral Products Company d/b/a Isolatek International (“Isolatek,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit our website, contact us, request information, use our forms, interact with our digital content, or otherwise engage with us online (collectively, the “Services”).

This Privacy Policy is intended to provide notice under applicable privacy laws, including the General Data Protection Regulation (“GDPR”) where applicable and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), where applicable.

1. Who We Are

The controller responsible for the processing of personal information described in this Privacy Policy is:

United States Mineral Products Company d/b/a Isolatek International
41 Furnace Street
Stanhope, NJ 07874
Email: updates@isolatek.com
Phone: 800-631-9600

If you are located in the European Economic Area (“EEA”), United Kingdom, or Switzerland and applicable law requires additional local representation, Isolatek will provide such representative information as required by law. At this time, Isolatek has not designated a separate public-facing EU or UK representative in this Privacy Policy.

Data Protection Officer: Isolatek has not designated a separate public-facing Data Protection Officer in this Privacy Policy. Privacy inquiries, including inquiries relating to personal data rights, may be directed to updates@isolatek.com.

2. Scope

This Privacy Policy applies to personal information we collect through:

• our website;
• contact forms and inquiry forms;
• requests for product information, technical support, specifications assistance, transparency and LEED-related materials, CEU or training information, and similar requests;
• cookies and similar online tracking technologies;
• email and other direct communications that originate through the website.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our website and are governed by their own privacy notices.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

A. Identifiers and Contact Information

• name;
• company name;
• job title;
• business email address;
• business phone number;
• mailing address or region;
• account or inquiry reference information, if applicable.

B. Commercial or Professional Information

• information about your company, project, region, market, or product interests;
• information relating to product, specification, technical support, estimator, code, or documentation requests;
• records of products or services you have requested from us.

C. Communications and Inquiry Content

• messages, questions, comments, attachments, and other information you submit through forms, email, or similar channels;
• records of correspondence between you and us.

D. Internet or Other Electronic Network Activity

• IP address;
• device type;
• browser type;
• operating system;
• referring URLs;
• pages viewed;
• dates and times of access;
• clickstream information;
• cookie identifiers and similar online identifiers;
• information about how you interact with our website, subject to your cookie choices where required.

E. Inferences

• limited inferences drawn from your interactions with our website or inquiries, such as likely product interests, geographic sales region, or likely service needs.

F. Sensitive Personal Information

We do not ask visitors to provide sensitive personal information unless it is necessary for a specific lawful purpose. We do not intentionally seek to collect special categories of personal data under GDPR through ordinary website use.

For California purposes, we do not use or disclose sensitive personal information for purposes other than those permitted by California law unless we specifically tell you otherwise at the point of collection.

G. Information We Do Not Intend to Collect

Please do not submit:

• Social Security numbers;
• government ID numbers;
• precise geolocation data;
• health information;
• financial account information, except where specifically requested through a secure payment or transaction workflow;
• information about children.

4. Sources of Personal Information

We collect personal information from the following sources:

• directly from you, when you fill out a form, request information, contact us, or otherwise communicate with us;
• automatically from your device or browser, through logs, cookies, analytics tools, and similar technologies;
• from service providers and vendors, such as website hosting, analytics, CRM, email delivery, or form management providers;
• from business partners or licensees, where needed to fulfill regional inquiries or product-related requests;
• from publicly available or business-contact sources, where permitted by law and relevant to a business-to-business relationship.

5. Why We Collect and Use Personal Information

We may use personal information for the following purposes:

• to respond to your questions, requests, and submissions;
• to provide product, technical, code, specification, sustainability, CEU, or other requested information;
• to route your inquiry to the appropriate Isolatek team, affiliate, distributor, or licensed manufacturer where needed;
• to operate, maintain, secure, and improve our website and Services;
• to diagnose technical issues and monitor website performance;
• to understand how visitors use our website and improve site design, content, and functionality;
• to send administrative or transactional communications;
• to send marketing or promotional communications, where permitted by law;
• to maintain business records and internal reporting;
• to protect our rights, property, systems, personnel, and users;
• to comply with legal obligations and enforce our terms;
• to support corporate transactions such as mergers, acquisitions, reorganizations, or asset sales.

6. GDPR Lawful Bases for Processing

If GDPR applies to our processing of your personal data, we rely on one or more of the following lawful bases:

• Performance of a contract or taking steps at your request before entering into a contract, such as responding to specific product, technical, or commercial inquiries.
• Legitimate interests, including operating our website, improving our Services, managing ordinary business communications, protecting security, preventing misuse, understanding demand for our products and services, and maintaining records of business interactions.
• Consent, where required, including for certain cookies, analytics, or marketing communications in jurisdictions where consent is necessary.
• Compliance with legal obligations, including recordkeeping, regulatory, tax, accounting, litigation hold, and law enforcement response obligations.

Where we rely on legitimate interests, we consider and balance our interests against the rights and freedoms of individuals. You may object to processing based on legitimate interests in certain circumstances.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website performance, and support analytics and, where applicable, advertising or audience measurement activities.

These technologies may include:

• essential cookies;
• analytics cookies;
• functionality cookies;
• advertising or similar tracking technologies, if used.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can also manage cookie preferences through our cookie banner or preference center, where available, and through your browser settings.

Depending on the tools deployed on the site, certain cookie-based disclosures to analytics or advertising partners may be considered “sharing” or “selling” under California law.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• service providers and contractors that help us host, secure, operate, analyze, or support the website and our business;
• CRM, email, marketing, analytics, and website support vendors;
• our affiliates and related entities, where relevant to business operations;
• licensed manufacturers, distributors, or regional partners, where needed to respond to a request in a region handled by such party;
• professional advisors, such as legal, accounting, insurance, and consulting providers;
• government authorities, courts, regulators, or law enforcement, where required by law or necessary to protect legal rights;
• acquirers or other parties involved in a corporate transaction, such as a merger, acquisition, bankruptcy, financing, reorganization, or sale of assets.

We do not disclose personal information to third parties except as described in this Privacy Policy, as otherwise permitted by law, or with your direction.

9. California Notice of Collection and Disclosure

This section is intended to provide California residents with information about our collection, use, and disclosure of personal information.

Categories of Personal Information Collected

In the preceding 12 months, we may have collected the following categories of personal information:

• identifiers;
• personal information described in California Civil Code section 1798.80(e);
• commercial information;
• internet or other electronic network activity information;
• geolocation information derived from IP address at a general level;
• professional or employment-related information;
• inferences drawn from the above.

Categories of Sources

We collect those categories from the sources listed in Section 4 above.

Business and Commercial Purposes

We use those categories for the purposes listed in Section 5 above.

Categories of Recipients Disclosed To

We may disclose those categories to the recipient categories listed in Section 8 above.

Sales / Sharing

We do not sell personal information for money. However, depending on the technologies used on the website, certain disclosures involving cookies or similar tracking technologies may be considered a “sale” or “sharing” under California law.

Sensitive Personal Information

We use and disclose sensitive personal information, if any, only for purposes permitted by California law, unless we separately notify you and obtain any consent required by law.

Retention

We retain personal information as described in Section 13 below.

10. Your Privacy Rights

A. GDPR / EEA / UK / Switzerland Rights

Where applicable, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete personal data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing, including processing for direct marketing;
• request portability of your personal data where applicable;
• withdraw consent where we rely on consent;
• lodge a complaint with a supervisory authority in your place of residence, work, or where the alleged infringement occurred.

If you object to direct marketing, we will stop using your personal data for that purpose.

B. California Privacy Rights

If you are a California resident, you may have the right to:

• know the categories of personal information we have collected, the categories of sources, the business or commercial purposes, the categories of recipients, and specific pieces of personal information we hold about you;
• delete personal information we collected from you, subject to legal exceptions;
• correct inaccurate personal information;
• opt out of the sale or sharing of personal information;
• limit the use and disclosure of sensitive personal information, where applicable;
• non-discrimination, meaning we will not discriminate against you for exercising your privacy rights.

11. How to Exercise Your Rights

To submit a privacy request, contact us by:

• Email: updates@isolatek.com
• Phone: 800-631-9600

Please specify the type of request you are making, such as:

• access / know;
• delete;
• correct;
• opt out of sale/sharing;
• limit use of sensitive personal information;
• GDPR objection, restriction, portability, or withdrawal of consent.

Verification

Before processing certain requests, we may need to verify your identity using information we already have or information you provide in your request. We will only use verification information for that purpose.

Authorized Agents

If you are a California resident, you may designate an authorized agent to make a request on your behalf, subject to verification of the agent’s authority and, where permitted, your identity.

Response Timing

We will respond within the time required by applicable law. For California requests, this is generally within 45 days, subject to extension where permitted. For GDPR requests, we generally respond within one month, subject to lawful extensions where applicable.

12. Global Privacy Control and Cookie Choices

Where required by California law, we will process legally recognized opt-out preference signals, such as Global Privacy Control (“GPC”), as a request to opt out of sale/sharing for that browser or device, to the extent required and technically supported by our systems.

You may also manage cookies and similar technologies through our cookie banner or preference center, where available.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• respond to and manage your request;
• maintain our business relationship with you or your organization;
• comply with legal, tax, accounting, reporting, and recordkeeping obligations;
• establish, exercise, or defend legal claims;
• maintain security and fraud-prevention records;
• preserve backups and business continuity records for limited periods.

Retention periods vary based on the category of information and the purpose for which it was collected. For example:

• inquiry and contact records: up to 5 years after the last substantive interaction, unless a longer period is required for legal, contractual, warranty, dispute, or recordkeeping reasons;
• marketing suppression records: maintained as long as reasonably necessary to honor opt-out requests and demonstrate compliance with those requests;
• analytics and website logs: generally up to 24 months, unless a longer retention period is reasonably necessary for security, fraud prevention, incident investigation, legal preservation, or compliance purposes;
• transactional or contract-related records: retained for the duration of the business relationship and thereafter as required or permitted by law, contract, accounting standards, tax obligations, warranty administration, litigation hold requirements, or legitimate business recordkeeping needs.

In some circumstances, personal information may be retained for longer periods where necessary to comply with legal obligations, resolve disputes, enforce agreements, protect rights, or maintain appropriate business and compliance records.

14. International Data Transfers

We are based in the United States and may store and process personal information in the United States and other countries where we or our service providers operate.

If you are located outside the United States, your personal information may be transferred to and processed in countries that may not provide the same level of data protection as your home jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers, such as:

• the European Commission’s Standard Contractual Clauses;
• the UK International Data Transfer Addendum or UK-approved transfer mechanism;
• other lawful transfer mechanisms recognized by applicable law.

You may request more information about applicable transfer safeguards by contacting us at updates@isolatek.com.

15. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

No website, transmission, or storage system is completely secure. Accordingly, we cannot guarantee absolute security.

16. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us, please contact us at updates@isolatek.com, and we will take appropriate steps consistent with applicable law.

17. Direct Marketing and Opt-Out

Where permitted by law, we may send you marketing or promotional communications about our products, services, training, events, technical resources, or related offerings.

You may opt out of marketing emails at any time by:

• using the unsubscribe link in the email;
• adjusting your preferences where available; or
• contacting us at updates@isolatek.com.

Opting out of marketing communications does not affect transactional or service-related communications.

18. Automated Decision-Making and Profiling

We do not make decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects on individuals through the website.

We may use limited analytics, segmentation, or routing logic to understand website performance, personalize content at a general level, or direct your inquiry to the appropriate team or regional contact.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or privacy practices.

When we do, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent.

20. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us:

Isolatek International
41 Furnace Street
Stanhope, NJ 07874
Email: updates@isolatek.com
Phone: 800-631-9600

If you are located in the EEA, UK, or Switzerland and have questions about GDPR-related processing, you may also contact:

updates@isolatek.com