Contact Technical

Welcome to the Isolatek International (“Isolatek”) website at https://www.isolatek.com (referred to herein, including all content under the “isolatek.com” domain name, as the “Website”). This Privacy Policy explains our online information collection and use practices, and the choices you can make about the way we use such information. It is important that you take the time to read and understand this Privacy Policy so that you can appreciate how we use your personal information. REMEMBER IF YOU USE OR ACCESS THE ISOLATEK WEBSITE, YOU AGREE TO THIS PRIVACY POLICY. AS WE UPDATE THE ISOLATEK WEBSITE OR EXPAND OUR SERVICES, WE MAY CHANGE THIS PRIVACY POLICY UPON NOTICE TO YOU. HOWEVER, PLEASE REVIEW IT FROM TIME TO TIME.This Privacy Policy is subject to the provisions of the General Data Protection Regulation (“GDPR”) and other applicable privacy laws. Isolatek agrees that under the GDPR, Isolatek is a data “Controller” and you are a “Data Subject” with certain protected privacy rights concerning your “Personal Data.” Isolatek will take commercially reasonable steps to maintain compliance with GDPR requirements. Your Personal Data may identify you as a person, and thus may be referred to as Personally Identifiable Information (“PII”).

1. Who Collects Your Information On Our Website?

We do. Under the GDPR, Isolatek is what is known as the “Controller” of the Personal Data that you provide to us. We collect information from you on the Website, and we are responsible for protection of your information.

2. What Information Does Isolatek Collect?

• Requested Information. On the Website’s Contact Us page, we request specific Personally identifiable information (PII) about you, including your name, email address and phone number, in order to provide you with a response to any questions you may have concerning our products. We only collect basic personal data about you that does not include any special types of information (e.g., health-related) as defined in the GDPR, or location-based information. The types of personal information we collect and save include:
• Contact information such as name, email address, phone number, and business name;
• Information you provide such as questions or comments for our sales department and technical departments that you input through the Website; and
• Technical information collected in our logs. Such information may include standard web log entries that contain your IP address and page URLs.
• Aggregate Information. We may also collect anonymous, non-identifying and aggregate information such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.

3. Why Is My Information Being Collected?

4. How Do We Use the Information We Collect?

• Responding To Your Inquiries and Fulfilling Your Requests. We may use your PII to respond to your inquiries and to fulfill your requests for information.
• Contact information such as name, email address, phone number, and business name;
• Communicating With You About Our Company. We may use your PII to send you information about our products that may be of interest to you.
• Sending Administrative Emails. We may use your PII to send you emails to: (a) confirm your PII, (b) provide you with information concerning our products, (c) provide you with information regarding the Isolatek Website, or (d) inform you of changes to this Privacy Policy, or our other terms, conditions, or policies
• We may use anonymous information that we collect to improve the design and content of our Website, and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze how our site is used.

5. Do We Share Your Personal Information?

We will not share your personal information except: (a) for the purposes for which you provided it; (b) with your consent; (c) as may be required by law (e.g., in response to a court order or subpoena, in response to a law enforcement agency request); (d) as we think necessary to protect our organization or others from injury (e.g., when we believe that someone is causing, or is about to cause, injury to or interference with the rights or property of another); or (e) on a confidential basis with persons or organizations with whom we contract to carry out internal site operations. With your knowledge and consent, we may share your personal information with our licensed product manufacturers if you are interested in purchasing products in a region of the world handled by one of our licensed product manufacturers. Finally, we may transfer your personal information to our successor-in-interest in the event of an acquisition, sale, merger or bankruptcy.

6. How Do We Store and Protect Your Information?

• After receiving your personal information, we will store it on our Website servers for future use. We have physical, electronic, and managerial procedures in place to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect. Unfortunately, no data transmission over the Internet or data storage solution can ever be completely secure. As a result, although we take industry-standard steps to protect your information (e.g., strong encryption), we cannot ensure or warrant the security of any information you transmit to or receive from us or that we store on our or our service providers’ systems.
• If you are visiting the Website from outside of the USA, you understand that your connection will be through and to servers located in the USA, and the information you provide will be securely stored in our web servers and internal systems located within the USA.
• We store personal information for as long as reasonably required for its purpose. We store your personal information until you request us to remove it from our files. We store our logs and other technical records indefinitely.

7. How Do We Use Cookies And Other Network Technologies?

• To enhance your online experience with us, our web pages may presently or in the future use “cookies.” Cookies are text files that our web server may place on your hard disk to store your preferences. We may use session, first-party and third-party cookies. Cookies, by themselves, do not tell us your e-mail address or other PII unless you choose to provide this information to us. Once you choose to provide PII, however, this information may be linked to the data stored in the cookie. You can set your browser to notify you when you receive a cookie, providing you with as much control as you wish as to the decision to accept/reject the cookie, and deletion of the cookie upon leaving our Website. Please note, however, that if your browser does not accept cookies, you may not be able to take advantage of all of the features of our Website.
• We may permit third-party service providers to place cookies in your browser through our Website to provide us with better insights into the use of the Website or user demographics or to provide relevant services to you. These third parties may collect information about your online activities over time and across different websites when you use our Website. We do not control the use of third-party cookies or any resulting information, and we are not responsible for any actions or policies of such third parties. For example, our Website may use Google Analytics to collect and process data (i.e., to collect anonymized information about how users use our Website, including the number of users visiting the Website, where they came from, and the page or pages they visited). For more information on Google Analytics, please see Google’s Privacy Policy at https://www.google.com/policies/privacy/, and Google Analytics help pages at https://support.google.com/analytics/?hl=en#topic=3544906. To opt out of being tracked by Google Analytics, please visithttps://tools.google.com/dlpage/gaoptout.
• Isolatek or our service providers may also use “pixel tags,” “web beacons,” “clear GIFs” “embedded links” and other commonly-used information-gathering tools in connection with some Isolatek Website pages and HTML-formatted email messages. We use these tools for such purposes as, among other things, compiling aggregate statistics about website usage and response rates. A pixel tag is an electronic image, often a single pixel (1×1), that is ordinarily not visible to website visitors and may be associated with cookies on visitors’ hard drives. Pixel tags allow us and our service providers to count users who have visited certain pages of the Website, to deliver customized services, and to help determine the effectiveness of our Website. When used in HTML-formatted email messages, pixel tags can inform the sender of the email whether and when the email has been opened.
• As you use the Internet, you leave a trail of electronic information at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data can reveal the type of computer and browsing software you use and the address of the website from which you linked to the Isolatek Website. We may use clickstream data as a form of non-personally identifiable information to determine how much time visitors spend on each page of our Website, how visitors navigate through the Website, and how we may tailor our web pages to better meet the needs of visitors. We will only use this information to improve our Website.

8. Collection of Information by Others

The Website contains certain third party websites to which we may provide links, and that you may click on our Website. Please check the privacy policies of these other websites to learn how they collect, use, store and share information that you may submit to them or that they collect.

9. Children and Young People’s Information

We do not knowingly collect any information from any minors, and we comply with all applicable privacy laws including the GDPR, USA Children’s Online Privacy Protection Act (“COPPA”) and associated Federal Trade Commission (“FTC”) rules for collecting personal information from minors. Please see the FTC’s website (www.ftc.gov) for more information. If you have concerns about this Website or its services, wish to find out if your child has accessed our Website or submitted information to us via the Website’s “Contact Isolatek” page, or wish to remove your child’s personal information from our servers, please contact us at . Our Website will not knowingly accept personal information from anyone under 13 years old in violation of applicable laws, without consent of a parent or guardian. In the event that we discover that a child under the age of 13 has provided PII to us without parental consent, we will make efforts to delete the child’s information in accordance with the COPPA. If you believe that your child under 13 has gained access to our Website without your permission, please contact us at

10. California Privacy Rights

California law allows California residents to request information regarding our disclosures in the prior calendar year, if any, of their PII to third parties. To make such a request, please contact us at with “Request for Privacy Information” in the subject line. Please include enough detail for us to locate your file; at a minimum, your name, email, and username, if any. We will attempt to provide you with the requested information within thirty (30) days of receipt. We reserve our right not to respond to requests sent more than once in a calendar year, or requests submitted to an address other than the one posted in this notice. Please note that this law does not cover all information sharing. Our disclosure only includes information covered by the law.

11. Changes to this Policy

Because our business needs may change over time, we reserve the right to modify this Privacy Policy. If at any time in the future we plan to use your PII in a way that differs from this Privacy Policy, we will revise this Privacy Policy as appropriate. In the event of a change to our Privacy Policy, we will email the updated policy to the email address that you provided to us. Your continued use of the Isolatek Website following our notice of changes to this Privacy Policy means you accept such changes.

12. Our Contact Information

If you have any questions or concerns about this Privacy Policy you may e-mail us at .

Copyright © United States Mineral Products Company d/b/a Isolatek International 2019. All rights reserved. The Website is the property of Isolatek International, and is protected by United States and international copyright, trademark, and other applicable laws. This includes the content, appearance, and design of the Website, as well as the trademarks, product names, graphics, logos, service names, slogans, colors, and designs.